FAQ

At royalpetparlor, we understand that every pet is unique and deserves the best. That's why we offer customization options for our pet beds and furniture. Here are some frequently asked questions about customization and shipping:

1.Can I customize my purchased product with my pet's name?

Yes, you can! We offer the option to customize your purchased product with your pet's name. Simply send us an email with your request and keep an eye out for our reply. Our team will guide you through the process and ensure that your pet's name is beautifully displayed on the product.

2.Can I have pet furniture customized to fit my pet's specific size and shape?

Absolutely! We understand that pets come in all shapes and sizes, and we want to provide furniture that perfectly suits your furry friend. If you need a pet bed or furniture customized to fit your pet's specific size and shape, please send us an email with your requirements. Our team will work closely with you to create a tailored solution that meets your pet's needs.

3.When will my order be shipped?

Your order will be shipped within 15-18 days after placing the order. We take pride in crafting each product with attention to detail, and this timeframe allows us to ensure the highest quality standards are met before shipping.

4.What should I do if my order arrives damaged?

We strive to package and ship our products with the utmost care to prevent any damage during transit. However, if you receive a damaged item, please inspect the package for any signs of damage upon delivery. If you notice any damage, please take photos of the packaging and the damaged item on the day of receipt and contact our customer service team via email. Our team will assess the situation and determine if a replacement shipment is necessary based on the specific circumstances.

At royalpetparlor, we are committed to providing you and your pet with the best possible experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you every step of the way.

RoyalPetParlor

Elevate Your Living Space with Customized and One-of-a-Kind Pet Furniture Designs. Please contact us!

Service time: 9 am - 9 pm GMT

Contact person: Anna

Email: anna@royalpetparlor.com

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